Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindy S

Cindy S

June 13, 2025

5  out of  5
rating by Cindy S
"We have been doing business with Brett Baker for many years. Recently, Shaey Lowe has been helping us. She is wonderful and takes time to not only be professional, but personable as well! I would highly recommend this office."
Profile photo of Don Ellison

Don Ellison

June 7, 2025

5  out of  5
rating by Don Ellison
"Shaey is a very knowledgeable and courteous State Farm agent. She took her time and explained my coverage in detail and made sure I understood everything. Excellent service!"
We responded:
"Thank you so much for your kind words! It was truly a pleasure to help you with your auto insurance. Brett spends a great deal of time training us so that we’re properly equipped to assess each situation ad make the right recommendation while providing clear and honest communication. Brett also recommends doing an annual review of your policies to ensure there’s no confusion or surprises. "
Profile photo of Lisa Rosales

Lisa Rosales

June 6, 2025

5  out of  5
rating by Lisa Rosales
"I've been with State Farm for a while now and have been introduced to a new agent, her name is Shaey. Shaey is amazing! Shaey is extremely professional, courteous and polite. No matter how busy Shaey has been with other customers and mandatory training, she always makes time to call me back, work on my policies and answer my questions. Shaey goes above and beyond to help me, my brother-in-law and I am sure all the customers she has come in contact with. Shay is the best and I highly recommend State Farm and asking for Shaey. I'm extremely satisfied with the customer service Shaey provides to me and she has helped me a lot with changing my policies and getting my insurance in order."
We responded:
"Thank You, Lisa for your years of loyalty and for your thoughtful feedback. It truly means a lot. One of Brett ‘s top priorities in the office is to ensure that we are always available for our customers. If were unavailable at the moment, we make it a point to follow up by the end of the day. Brett even shares his personal number on his website for claims related issues because he sees it as an opportunity to earn your trust and keep our promise to you. I’d be glad to assist you with your auto insurance needs moving forward. Please feel free to reach out anytime"
Profile photo of Debra Thompson

Debra Thompson

June 5, 2025

5  out of  5
rating by Debra Thompson
"Shaey is Very nice and friendly!"
We responded:
"Thank you, Debra, for the opportunity to help take care of you and your insurance needs. Brett always reminds us that the reason we’re in business is to help people and manage their everyday risk, and I’m so grateful to have the chance to do just that for you. Especially glad I was able to recommend the earthquake policy to protect the equity you’ve worked so hard to build. Thank you for trusting us to safeguard what matters most to you. We look forward to continuing to serve you and being there whenever you need us. "
Profile photo of Carrie Franz

Carrie Franz

May 26, 2025

5  out of  5
rating by Carrie Franz
"Shaey is always so helpful and will take all the time you need. She is knowledgeable and has a great sense of humor!"
We responded:
"Thank you, Carrie, for your kind words. Brett has always emphasized the importance of treating everyone like family, and that’s a value we hold close in our office. Whether it's helping with a claim or setting up a new auto policy, we believe in treating everyone with honesty and respect. We’re here for you, in the best of times and the most challenging."
Profile photo of Fabian Reyes

Fabian Reyes

April 21, 2025

5  out of  5
rating by Fabian Reyes
"Had an excellent experience with Miss Shaey Lowe! Excellent service, highly knowledgeable, and super friendly and funny 😁. I cannot thank her enough for her professionalism and going above and beyond. Thank You Miss Lowe, and thank you State Farm for your help during my recovery from my accident 🙏🏼 God bless!"
We responded:
"Thank you, Fabian, I appreciate your kind words. I’m glad your claims’ experience went great! Here at Brett Baker State Farm, we pride ourselves on having the best claims experiences. Brett spends a tremendous amount of time training us and prides himself in being there for our customers when they need us most. He’s always telling us the reason we’re in business is to help people and deliver our promise to you. Thank you for allowing us to deliver our promise to you."
Profile photo of Jose Hernandez

Jose Hernandez

April 8, 2025

5  out of  5
rating by Jose Hernandez
"Shaey Lowe was extremely helpful when I needed to transfer a vehicle outside of my current coverage. She responded in a timely manner and was very communicative throughout the entire process. I can't say enough good things about her and the office in general, thank you so much!"
We responded:
"Thank you Jose, it was a pleasure assisting you with transferring your auto insurance from one vehicle to another. We also would like to thank you for allowing us to be of service during your claims process, we understand how confusing insurance can be during claims time. Brett’s priority when it comes to claims is making sure that you have the best claims experiences possible and having the opportunity to speak with us through out the process. Congratulations one your new car, we appreciate your continued business and loyalty. "
Profile photo of Dawn Murray

Dawn Murray

March 12, 2025

5  out of  5
rating by Dawn Murray
"Shay was very helpful and thorough. She went above and beyond for me. I truly appreciate her assistance and kindness."
We responded:
"Thank you, Dawn, for allowing me to assist you with your auto insurance. Brett has made it a priority for our team to always maintain a high level of customer service. We appreciate your many years of loyalty and for giving us the opportunity to take care of you. "
Profile photo of Trenton Sincomb

Trenton Sincomb

March 7, 2025

5  out of  5
rating by Trenton Sincomb
"Brett Baker’s representative Shaey Lowe has been such a wonderful help with my insurance questions/requests! She was extremely informative, patient, and helped provide the best policy of my vehicle. Very happy will the service provided!"
We responded:
"Thak you Trenton, it was my pleasure assisting you with selecting the best auto policy for your vehicle. Here at Brett Baker State Farm Agency, Brett has always emphasized the importance of understanding our customers' needs and making sure that we are tailoring each policy towards those needs, so whether it is for you next car, or you have questions about your home we will always be here to help you and your family."
Profile photo of Austin Jacobs

Austin Jacobs

March 5, 2025

5  out of  5
rating by Austin Jacobs
"Changed our insurance between cars today with Shaey's assistance. She made everything easy and got it done in 10 minutes! Thanks Shaey!"
We responded:
"Thank you, Austin, for trusting Brett Bakers State Farm Agency with your auto insurance changes. Brett spends an immense amount of time training us to assist valued customers like you every day. We value your business and look forward to helping you with your auto insurance when you need us most. "
Profile photo of alyssa mckinley

alyssa mckinley

March 4, 2025

5  out of  5
rating by alyssa mckinley
"I have been going to Statefarm with Brett Baker for almost 20 years. We have always had a great experience with this company. Recently Shaey helped me with an issue I had when dealing with auto insurance. She was attentive, helpful, and kind! I would definitely recommend Statefarm to anyone looking for an insurance company."
We responded:
"Thank you, Alyssa for your many years of loyalty to us at Brett Baker State Farm agency. It was a pleasure assisting you with your auto insurance has Brett has spent a great deal of time training me on how to provide valuable customers like you with the most exceptional service, treating you as if you were our own family."
Profile photo of A R

A R

March 3, 2025

5  out of  5
rating by A R
"Jay helped me and my family with auto and life insurance and made the whole process very easy and was very helpful with my moms broken English and overall was very understanding and made it a great experience"
We responded:
"Thank you so much for this review. Brett does a great job training, and he sets a high standard for us to take care of customers when they need us most. We appreciate your family trusting us with their Auto Insurance and Life insurance. We also have a Spanish speaker apart of the team as well, and he is always ready to assist you and your family as well. Once again thank you for your business and welcome to the Brett Baker State Farm Agency family. "
Profile photo of Barrett Brown

Barrett Brown

February 12, 2025

1  out of  5
rating by Barrett Brown
"Listen, I have been in business for many years. Please, I advise you at ALL costs do not do business with this company! They quoted me on a workmens co.p policy and when the paperwork got to my house instead of what they quoted it was some ridiculous amount of money. And before I even got that paperwork I received paperwork telling me I was being audited before I even signed for this policy. I called and they told me that it was a mistake and that they are sorry and that everything was canceled and now I'm receiving collection notices that I owe over a thousand dollars. In which my attorney is now handling it. But please beware they did nothing to help me and protected each other real well. Now they are trying libel tactics on me. I rarely EVER will write a bad review unless it is warranted. Do not go to this insurance company. And not to mention they were charging me over a thousand dollars a month for one car so I leave a find full coverage for both my wife and I for under $300. All around scam artist including Brett who is supposed to be a practicing Latter Day Saint. It's just a shame that business!!"
We responded:
"Barrett, so sorry that your experience was less than our goal to take care of you with the upmost integrity. Unfortunately, all business policies in the industry are auditable and you did have coverage for nearly 3 months so you can complete the job that requested it, which is why you came to us in the first place. Our goal is to always take care of you like family, unfortunately you did not feel like that. I wish you the best , "
Profile photo of michael p

michael p

September 5, 2024

5  out of  5
rating by michael p
"strait forward talk, honesty, detailed explanations and over all great service. thank you Mr. Baker"
We responded:
"Thank you for your kind words. We really appreciate any time we are able to be of service to you, Thank you for your business."
Profile photo of H3RO G1RL

H3RO G1RL

August 22, 2024

5  out of  5
rating by H3RO G1RL
"Enexer is always so helpful and try’s to help you the best he can as quickly as he can. He took his time with me to make sure my plan was as perfect as possible for how I wanted it, and gave me great advice on how to better it!"
We responded:
"Thank you and your family for allowing us to take care of you. Brett spends a great deal of time training us so we can help you out during or after a claim, large or small. Our office wants to be there to help you through it and make those suggestions if things were not what you expected. Thank you again and hope we can take care of you for many years to come. "
Profile photo of Ashely Ramirez

Ashely Ramirez

July 29, 2024

5  out of  5
rating by Ashely Ramirez
"Enexer Mendoza is a great agent, always answering any questions I have. He’s informative, knowledgeable and helpful. He took his time in helping me choose the best option for car insurance and life insurance. Never knew the importance of life insurance and giving your family a security blanket if tragedy were to ever strike."
We responded:
"Thank you for allowing me to take care of you and your family with you auto insurance and life insurance. We always want to be there to answer any question you may have so you get the peace of mind you deserve. "
Profile photo of Karen Eden

Karen Eden

July 19, 2024

5  out of  5
rating by Karen Eden
"Enexer Mendoza provided wonderful customer service and explained so much to both my husband and I. We have been longtime policy holders and we needed to make some adjustments and Enexer helped us out. We so appreciate everything he did!"
We responded:
"Thank you so much Karen for the kind words and giving me the opportunity to help you and your husband with your life insurance and auto insurance. Brett spends a lot of time training us to make sure we can take care of you like family and be there when you need us most. "
Profile photo of Johnny Shipula

Johnny Shipula

July 3, 2024

5  out of  5
rating by Johnny Shipula
"Awesome insurance firm! Also saved me over 50%! So grateful for the while crew that works there!"
We responded:
"Thanks Johnny , We appreciate your 5 star google review. Brett does a great job training his team to be experts in taking care of your auto insurance needs as well as life insurance needs. Please do not hesitate to reach out to us if you need help, as we look forward to taking care of you when you need us most. "
Profile photo of Vincent Lopez

Vincent Lopez

July 3, 2024

5  out of  5
rating by Vincent Lopez
"It was a pleasure doing business here I felt welcomed and respected For being a first timer. Jay’Onn was such a great person. The way he helped me and spoke to me in detail on my insurance plan i was locked in."
We responded:
"Vincent , Thank you for your business , we really appreciate your business and the 5 star review. We are also glad you chose us to handle your auto & life insurance needs as well. If you have any questions or concerns please feel free to contact us, as Brett wants to be there for you when you need us most."
Profile photo of Deanine Holzinger

Deanine Holzinger

June 4, 2024

3  out of  5
rating by Deanine Holzinger
"At this time, I'm changing my review to 5 stars. I have been in contact with Brett and there was a miscommunication and he is currently working to resolve my issues. But the issue with the agent happened and although no longer there, her behavior was unprofessional and could have resulted in harm. I gave this review 3 stars and if it were about Brett Baker, I would have given a 1 star review, just so I could describe how unprofessional Brett Baker is and the treatment I've received from him personally. Including having a claim reported that was actually never a claim because after I spoke with Brett and discussed the deductible and how it would impact my insurance premium, I did not submit a claim and yet it was reported as such. It's showing up negatively for a zero dollar amount, but it is showing up as a claim that's having a negative impact by increasing the premium on another property that I own. In addition, I contacted the office and Brett personally, with the information I discovered that a claim was reported fraudulently and I was not a party to, and yet my name was the only name reported. There were 3 people involved with submitting the claim, my husband, the roofing company salesman and a State Farm adjuster. There was no wind or rain damage and the only leaks were where my husband had taken off an old solar panel system and didn't properly patch the roof. The roof was an old roof that had been on the house when we purchased it in 2005, the claim was in 2019. It had 4 layers and I don't know how that happened because code is 3. In addition, there were items being reimbursed for that hadn't been in place since 2005, when I husband removed them and for water damage that didn't happen. I was, after several calls told the claim had been closed and they weren't going to do anything about it. But come to find out, on the website, the claim had in fact, not closed.The first time I contacted the office and tried to report it with a staff member, she called to tell my abusive husband what I had done, so I had to leave the house and leave her a voicemail, that if anything happened to me as a result of her call, I would hold her personally responsible. Mind you, I had a property with Brett for 13 years, some of those years running concurrently with this property that had the fraudulent claim. I have told Brett's office and the State Farm claims department that I needed a copy of the file so that I could file an identity theft report and after being told by two claims agents that I would receive a copy by email, I never did and when I called back the third time the claim had been assigned to an agent that told me it was proprietary information and I would not be receiving a copy. I'm absolutely entitled to a copy of the file, as it's having a negative impact on me. And if you've read to this point, I'm giving Davante Carter, the office manager, a 5 star review and if I could rate him higher, I would. He's been nothing but professional and helpful and has always followed up with me on everything he said he would. He explained something to me and I told him I knew that, but he should tell Brett, becaus Didn't know how to change what was said, so I deleted some and wanted to say, at this time when I have no time, I've been left on my own to try and find out how someone was able to make a claim against my sole and separate property and although a zero payout affected my premiums for years that followed."
We responded:
"Hi Deanine, thank you for providing us a 5-star review. We truly do our best to take care of our State Farm policyholders and we're always glad to assist with your home insurance policy. From Brett Baker, your State Farm Agent: Hello Deanine, I want to thank you for your decades of loyalty to our agency. I'm sorry we couldn't resolve this situation to our liking and for your satisfaction. As you're well aware, we've made our best efforts attempting to assist. Unfortunately, my office resources were unable to accomplish the desired outcome."
Profile photo of Brianna Anderson

Brianna Anderson

April 5, 2024

5  out of  5
rating by Brianna Anderson
"Jay at State Farm was great. He explained all the options available to me based on my current situation. It made me feel very secure knowing he had my best interest at heart. Keep up the good work!"
We responded:
"Thank You Brianna, I appreciate your response and loved assisting with your auto insurance as you got back settled in our beautiful state. We look forward to being there for you whenever you need us most. Best ,"
Profile photo of Paul Maverick

Paul Maverick

March 21, 2024

5  out of  5
rating by Paul Maverick
"i was in a car minor accident. i went to my local State Farm office to get assistant filing my claim. A gentleman by the name of Jay helped me. Jay was a great help to me, Jay did everything he could to help me. i greatly appricated it. keep up the great work Jay, you eaed my burden. thx again"
We responded:
"Paul , thank you for the 5 star review! I really enjoyed assisting you with your claim and easing you with your burden, We as an office take pride in being there when our customers need us most. Brett does a great job training us to be that way. We take great pride in being the best with handling claims. "
Profile photo of Wes Maycumber

Wes Maycumber

March 14, 2024

5  out of  5
rating by Wes Maycumber
"Devante Carter’s a goat. Solid service and very helpful advice."
We responded:
"Thanks for taking the time to leave me this awesome review! Brett Baker and our team want to help you manage your everyday risk as your risk advisors, just give us a call with any insurance related concern. I'm glad I was able to provide you with auto insurance and a policy that fits your needs!"
Profile photo of Jennifer Todd

Jennifer Todd

March 13, 2024

5  out of  5
rating by Jennifer Todd
"I met with Jay. Calm , professional, funny and very knowledgeable. Loved the energy of the entire office and Jay answered all my questions. Very respectful and did not try to push any unnecessary services."
We responded:
"Hey Neighbor, Thank you for the kind words, Brett spends a great amount of time training us- to properly take care of our customers. I really enjoyed our conversation with taking care of your auto insurance and income disability insurance.. As I stated before, we look forward to taking care of you when you need us most. - JAY"
Profile photo of Gerald Essenberg

Gerald Essenberg

March 1, 2024

1  out of  5
rating by Gerald Essenberg
"Horrible, bad agent"
We responded:
"I'm sorry you feel that way. According to our system we don't show you have contacted our agency, or been a customer. If you call us we would be more then happy to help. Have a great weekend."