Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Saundra McKenzie

Saundra McKenzie

July 7, 2026

5  out of  5
rating by Saundra McKenzie
"Brett called us in for a policy review. After review we were way under insured. Brett took the time to go through everything and helped us go over all our options. He made sure we understood all our options so we could make the best decision on how to proceed. Jackie the office manager worked with us on our payment options and made the process easy! Would highly recommend this group."
Profile photo of Lori Madrigal

Lori Madrigal

July 6, 2026

5  out of  5
rating by Lori Madrigal
"The best!! Always happy to help!!"
Profile photo of Jenna Perry

Jenna Perry

June 29, 2026

5  out of  5
rating by Jenna Perry
"You can tell Brett genuinely cares and wants to ensure you're protected when life doesn't go as planned. He explains coverage in a clear, easy-to-understand way and helps you make informed decisions. Highly recommend!"
We responded:
" Jenna thank you very much for the kind words. As you know I appreciate your business & all the years you been loyal to our agency."
Profile photo of Rhonda Junod

Rhonda Junod

June 19, 2026

5  out of  5
rating by Rhonda Junod
"I had a rough stretch with State Farm; missed claims, a no-show meeting, and a car I added to my policy that somehow never made it into the system. For a while I genuinely didn't feel confident they'd be there if I needed them.
Then two things turned it around. First, Melissa got on the phone with me, actually listened, and fixed the policy issue on the spot, no runaround. Then Bret Baker called personally to apologize and walk me through what went wrong on their end so it wouldn't happen again. That kind of follow-through matters, and it's rare.
Mistakes happen, but how a company responds when they do is what actually earns loyalty. Melissa and Brett turned a frustrated customer back into one who's sticking around. Thanks to both of you."
We responded:
"Thank you for taking my call today. I am so sorry that we didn't give you the peace of mind you deserve. We will do better in the future. I greatly appreciate all your years of loyalty."
Profile photo of Nathaniel Myles

Nathaniel Myles

June 18, 2026

4  out of  5
rating by Nathaniel Myles
"Melissa is great insurance agent she’s the best service I had in a while very knowledgeable on the task at hand thank you Melisa"
We responded:
"Thank you, Nate, for the amazing review! We’re so glad you felt we were knowledgeable and helpful with the auto insurance service you received, that is exactly what we aim for. Brett is passionate about helping our team consistently go above and beyond for every insurance client, and your feedback confirms we’re doing it right. We appreciate you choosing us!"
Profile photo of Bill Quiros

Bill Quiros

June 2, 2026

5  out of  5
rating by Bill Quiros
"I have been a client of Brett Baker for about 15 years. I would never consider going to another agent or insurance company. He has built an amazing team. Always ready to assist and educate. Last week I needed an urgent modification to a policy and I called Melissa. It was close to 5 on a Friday. She jumped on the matter and resolved it for me. She didn’t only do a great job to help me meet the insurance requirement she did not go home until she was sure it was done and done right. I am very thankful to Melissa. She earned my loyalty yet again. These are great people to work with and I highly recommend them."
We responded:
"We’re so thankful you took the time to share this, and even more thankful for your 15 years of trust. Brett spends a lot of time training us to give outstanding service. We truly take pride in making sure everything is done right the first time. We are happy to hear Melissa took care of assisting you resolve your urgent modification with your Boat Policy.
Thank you again for your kind words and for recommending us. We’re lucky to have you as a client.
"
Profile photo of leon hudson

leon hudson

March 19, 2026

5  out of  5
rating by leon hudson
"Jackie is the best. She is always there whenever I am in a rush and need assistance for my new business. Thank you, Jackie and the Brett Baker State Farm team."
We responded:
"Thank you Leon! It is always a pleasure to assist you with any of your insurance needs. We appreciate your business and it is always a privilege to provide you with outstanding service. "
Profile photo of Bill Covey

Bill Covey

March 13, 2026

5  out of  5
rating by Bill Covey
"Serious, polite, respectful, and very professional. Excellent job"
We responded:
"Hey Bill, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with Melissa. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us, and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
"
Profile photo of Albert Guevara

Albert Guevara

March 5, 2026

5  out of  5
rating by Albert Guevara
"Very pleasant and helpful."
Profile photo of Robert Carawan

Robert Carawan

February 19, 2026

5  out of  5
rating by Robert Carawan
"My needs were taken care of with one call."
Profile photo of Roland Seguancia

Roland Seguancia

February 9, 2026

5  out of  5
rating by Roland Seguancia
"Called Brett's office to get advice on transferring title of one car plus auto insurance coverage to a family member. Abby (along with Davante) provided me with an answer that was beyond what I was expecting. All with courtesy and patience on the phone as I was explaining my situation. Thnak you for your expertise."
We responded:
"Thank you for your review and kind words, Roland! Brett Baker spends a great deal of time training us so that we’re able to provide remarkable service and guidance for your auto insurance. We’re glad to hear you had a positive experience with our team and please do not hesitate to reach out for any further assistance in the future.

"
Profile photo of Natalie Krauskopf

Natalie Krauskopf

December 23, 2025

5  out of  5
rating by Natalie Krauskopf
"Best State Farm Agent in town!!!! Thank you for your your services!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Gerald Boatwright

Gerald Boatwright

December 10, 2025

5  out of  5
rating by Gerald Boatwright
"One of the best agencies !!!"
We responded:
"Thank you for your kind words Gerald! We’re thrilled to know you had a positive experience with us. Your satisfaction is our top priority."
Profile photo of Haidy Farrell

Haidy Farrell

August 22, 2025

5  out of  5
rating by Haidy Farrell
"Today I had the pleasure to speak to Sheay Lowe. Regarding our policy, and not only she was very pleasant, knowledgeable, but very helpful. I am so happy that she helped me understand our policy, and to get the best coverage for our vehicles. Thank you so much Shaey"
We responded:
"Thank you, Haidy, for your thoughtful feedback! It was a great experience assisting you, and I’m happy I could help clarify your auto insurance and homeowners insurance to ensure you have the best coverage. Our office values clear communication and is committed to helping our clients fully understand their policies. Please feel free to reach out anytime if you have questions or need additional support. Brett and our team are always here to help!"
Profile photo of Phillip Sander

Phillip Sander

August 14, 2025

5  out of  5
rating by Phillip Sander
"I have been with Brett and State Farm for over 25 years. Excellent professional service! Jackie has been terrific in helping me with my insurance Needs for my new vehicle and old car. She is the best!"
We responded:
"Thank you so much Phil for your kind words! Brett always teaches us that our top priority is making sure we take care of our customers as if they were our own family. I makes me so happy to hear I was able to do that for you. Please never hesitate to reach out regarding your auto insurance. Talk soon! "
Profile photo of Kim Tedford

Kim Tedford

July 26, 2025

5  out of  5
rating by Kim Tedford
"Great assistance! Friendly and knowledgeable. She was a great help. 😄"
We responded:
"Kim, I sincerely appreciate you sharing your feedback. It was truly rewarding to assist you with your homeowner’s insurance during this difficult time. Our commitment to exceptional service is inspired by Brett’s guidance, which centers on compassion, care, and expertise.
-Shaey

"
Profile photo of Patricia McEwen

Patricia McEwen

July 25, 2025

5  out of  5
rating by Patricia McEwen
"I have been with State Farm Brett Bakers office as a customer for many years, recently I needed help with a few insurance concerns, Shaey Lowe has helped with these concerns and she really was a big help. She was there step by step from start to finish in helping me resolve the issue. Shaey was great in communicating any updates as she received the information.
Thank you Shaey for all your help!"
We responded:
"Thank you, Patricia, for your ongoing loyalty and trust in our office over the years with your auto and homeowners' insurance. It means so much to me to hear that my communication had a positive impact throughout the process. Brett emphasizes the importance of providing clear updates, guidance, and setting realistic expectations to ensure our customers feel confident and well-informed every step of the way. Please know that we’re always here to assist you whenever you need us!
"
Profile photo of Raquel Ledesma

Raquel Ledesma

July 23, 2025

5  out of  5
rating by Raquel Ledesma
"Shaey (and Wendy) were amazing and incredibly helpful signing me up for life insurance. They were both professional and kind. I highly recommend speaking with Shaey for all of your insurance needs. (Brett - she needs business cards!)."
We responded:
"Thank you so much Raquel! Wendy and I are truly glad that we could make the process smooth and comfortable for you. We’re grateful that you entrusted us with something as important as life insurance. Brett always reminds us that the most important thing is taking care of our clients, and I'm glad you gave me the opportunity to continue taking care of you, protecting your loved ones, and helping secure their future. If you ever need assistance with your homeowners, life, or auto insurance, I’d be happy to assist!


"
Profile photo of Paul Temes

Paul Temes

July 3, 2025

5  out of  5
rating by Paul Temes
"Mr. Mendoza is very knowledgeable and very friendly. A pleasure to do business with."
We responded:
"Paul, Thank you for taking the time to offer your kind words. It was a pleasure to go over your home and auto and give you the peace of mind you deserve. Brett has told me since day one to treat all our customers like family and ensures his team understands that."
Profile photo of Tim Grayem

Tim Grayem

June 25, 2025

5  out of  5
rating by Tim Grayem
"When times are tough Brett Baker is the Insurance broker you need. In the midst of recent fires, he made sure our policy was correct and worked tirelessly on our behalf and made us feel like all was well. Good Guy."
We responded:
"Tim, I greatly appreciate your kind words. As you're well aware I'm passionate about taking care of people and that's always my primary goal. Thank you for the privilege of taking care of your auto insurance and homeowners insurance. Doing our annual reviews is my best way of being able to assure you that your properly protected and receiving all the discounts that you deserve. I appreciate your three decades of loyalty."
Profile photo of Cindy S

Cindy S

June 13, 2025

5  out of  5
rating by Cindy S
"We have been doing business with Brett Baker for many years. Recently, Shaey Lowe has been helping us. She is wonderful and takes time to not only be professional, but personable as well! I would highly recommend this office."
We responded:
"Thank you, Cindy. I truly appreciate your encouraging feedback; it means a great deal! Assisting you with your auto insurance needs has been incredibly rewarding, and I’m so glad to hear you’ve had a positive experience. I’m proud to be part of a team led by Brett that’s built on professionalism, genuine care, and a strong commitment to our clients. Thank you again for your continued support and many years of loyalty."
Profile photo of Don Ellison

Don Ellison

June 7, 2025

5  out of  5
rating by Don Ellison
"Shaey is a very knowledgeable and courteous State Farm agent. She took her time and explained my coverage in detail and made sure I understood everything. Excellent service!"
We responded:
"Thank you so much for your kind words! It was truly a pleasure to help you with your auto insurance. Brett spends a great deal of time training us so that we’re properly equipped to assess each situation ad make the right recommendation while providing clear and honest communication. Brett also recommends doing an annual review of your policies to ensure there’s no confusion or surprises. "
Profile photo of Lisa Rosales

Lisa Rosales

June 6, 2025

5  out of  5
rating by Lisa Rosales
"I've been with State Farm for a while now and have been introduced to a new agent, her name is Shaey. Shaey is amazing! Shaey is extremely professional, courteous and polite. No matter how busy Shaey has been with other customers and mandatory training, she always makes time to call me back, work on my policies and answer my questions. Shaey goes above and beyond to help me, my brother-in-law and I am sure all the customers she has come in contact with. Shay is the best and I highly recommend State Farm and asking for Shaey. I'm extremely satisfied with the customer service Shaey provides to me and she has helped me a lot with changing my policies and getting my insurance in order."
We responded:
"Thank You, Lisa for your years of loyalty and for your thoughtful feedback. It truly means a lot. One of Brett ‘s top priorities in the office is to ensure that we are always available for our customers. If were unavailable at the moment, we make it a point to follow up by the end of the day. Brett even shares his personal number on his website for claims related issues because he sees it as an opportunity to earn your trust and keep our promise to you. I’d be glad to assist you with your auto insurance needs moving forward. Please feel free to reach out anytime"
Profile photo of Debra Thompson

Debra Thompson

June 5, 2025

5  out of  5
rating by Debra Thompson
"Shaey is Very nice and friendly!"
We responded:
"Thank you, Debra, for the opportunity to help take care of you and your insurance needs. Brett always reminds us that the reason we’re in business is to help people and manage their everyday risk, and I’m so grateful to have the chance to do just that for you. Especially glad I was able to recommend the earthquake policy to protect the equity you’ve worked so hard to build. Thank you for trusting us to safeguard what matters most to you. We look forward to continuing to serve you and being there whenever you need us. "
Profile photo of Carrie Franz

Carrie Franz

May 26, 2025

5  out of  5
rating by Carrie Franz
"Shaey is always so helpful and will take all the time you need. She is knowledgeable and has a great sense of humor!"
We responded:
"Thank you, Carrie, for your kind words. Brett has always emphasized the importance of treating everyone like family, and that’s a value we hold close in our office. Whether it's helping with a claim or setting up a new auto policy, we believe in treating everyone with honesty and respect. We’re here for you, in the best of times and the most challenging."